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Hi, Markus here. Welcome to a free edition of the Customer-Value-Led-Growth Newsletter.

Every week, I share strategies, guides, and frameworks to help you create exceptional value for your customers and company.

If you are not a paid subscriber, here’s what you might have missed:

Hear from the Best on How to Scale CS

The Scale + Customer Success Summit brought together the top minds in customer success to help answer the question: How can customer success teams scale? 

Now you have access to all the session recordings! Get answers to how teams can do more with fewer people & resources and how teams can better support all of their accounts (big & small) as they grow.

1. Opening Keynote

Hear from Jon Herstein, the Chief Customer Officer of Box, and his unique perspective on customer success having witnessed firsthand what customer success looks like when a company is just starting out, to its growth stage, navigating the complexities of an IPO, and becoming a billion-dollar company.

2. Do More With Less

Trying to figure out how your team can do more with fewer people & resources? Then check out these session recordings!

  • Dan Ennis - Senior Manager, Scale Customer Success at Monday.com 

  • Erika Villarreal - Strategic, Customer Success Manager at Eptura 

  • Markus Rentsch - CEO at Remark-able 

  • Rachel Provan - Founder and CEO at Provan Success, LLC 

  • Sumi Jaiswal - Customer Success Leader at DotDot

Sonam Dabholkar - Director, Customer Success Operations at Clio - Cloud-Based Legal Technology

Emilia D'Anzica, MBA, PMP - Managing Partner & Founder at Growth Molecules

  • Justin Chappell - VP Customer Experience at 6sense Inc. 

  • Melissa Allen - Director, Customer Success Operations at Okta ‍

  • Nik Mijic - Founder & CEO at Matik 

  • Rosa Gandler - Senior Director, Customer Revenue Operations at Greenhouse Software 

  • Rosalyn Santa Elena - Founder and Chief Revenue Operations Officer at The RevOps Collective 

  • Thuy Pham - Manager, CS Ops Strategy & Systems at LinkedIn

Chad Rosh - Manager of Customer Success at GaggleAMP

Jan Young, MBA, CSPO, CSM - Founder & Chief Customer Officer at JanYoungCX

  • Conor Kelly - Scaled Insights Manager as Asana 

  • Nick Jaton - Data Engineer - CS Ops at Samsara ‍

  • Nik Mijic - Founder & CEO at Matik

Maranda Dziekonski (she/her) - SVP, Customer Success & Ops at Datasembly

  • Christine Naidu - Enterprise Customer Success Manager 

  • Eddie Chavez - Founder & Chief Growth Officer at Propelify.io Consulting 

  • Harita Salvi - Senior Director, Global Customer Success at JumpCloud 

  • Irit Eizips - Chief Executive Officer & CCO at CSM Practice 

  • Rodrigo Fernandez - Founder & Fractional Growth Leader at NxtLevel SaaS

3. Supporting Long-Tail Accounts

Trying to better support and grow all of your accounts, both big & small? Then check out these session recordings!

  • Chad Horenfeldt - VP of Customer Experience at PathFactory‍ 

  • David Leibell - Manager, Account Management at Matik 

  • Danny Villarreal - VP of Customer Success at Toolio 

  • Erica Akroyd - Sr. Manager, Customer Education at Pendo.io 

  • Mary Poppen - President and CCO at HRIZONS, an HR Cloud Company EX

Bob London - Founder & Chief Listening Officer at BobLondon.co

Seán Reid - Manager, Customer Growth at Personio

Jeff Kushmerek - CEO & Founder at Infinite Renewals

Jeff Breunsbach  - Co-Founder at GrowthCurve.io

Scott Wilder - Head of Digital Success and Self-Serve at Clari

Dan Ennis - Senior Manager, Scale Customer Success at Monday.com

Alex Turkovic - Director of Global Digital Customer Success at Flexera

Greg Daines - CEO at ChurnRX

  • Justin Chappell - VP Customer Experience at 6sense Inc. 

  • Melissa Allen - Director, Customer Success Operations at Okta ‍

  • Nik Mijic - Founder & CEO at Matik 

  • Rosa Gandler - Senior Director, Customer Revenue Operations at Greenhouse Software 

  • Rosalyn Santa Elena - Founder and Chief Revenue Operations Officer at The RevOps Collective 

  • Thuy Pham - Manager, CS Ops Strategy & Systems at LinkedIn

Chad Rosh - Manager of Customer Success at GaggleAMP

Jan Young, MBA, CSPO, CSM - Founder & Chief Customer Officer at JanYoungCX

  • Conor Kelly - Scaled Insights Manager as Asana 

  • Nick Jaton - Data Engineer - CS Ops at Samsara ‍

  • Nik Mijic - Founder & CEO at Matik

  • Christine Naidu - Enterprise Customer Success Manager 

  • Eddie Chavez - Founder & Chief Growth Officer at Propelify.io Consulting 

  • Harita Salvi - Senior Director, Global Customer Success at JumpCloud 

  • Irit Eizips - Chief Executive Officer & CCO at CSM Practice 

  • Rodrigo Fernandez - Founder & Fractional Growth Leader at NxtLevel SaaS

Whenever you are ready, here’s how I can help:

  1. CSM Operating System Course: My flagship course will teach you how to create exceptional results for your customers and your company to unlock your full growth and career potential.

  2. Notion Guides: The strategies and frameworks to identify, operationalize, deliver, measure, demonstrate, and monetize customer value (included in the course).

  3. Content Library: 56 easily digestible and visually engaging resources to build the foundation of value-centric work.

  4. Promote your Product or Service to 5.2k+ CS professionals by sponsoring this newsletter

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