CSM Performance Metric System

Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.

I share strategies and guides to help you become a proactive CSM, deliver more value for your customers, and turn it into revenue for your company every week.

Need additional help? Check out these resources 👇️ 

• The Customer Retention Blueprint *NEW*

• Raising the Bar - Enterprise CSM Guide *NEW*

• Plugging the Hole - Churn Guide *RENEWED*

• Peeling the Onion - Customer Problem Discovery Guide *RENEWED*

• The CSM Operating System for Customer-Value Led Growth

2 weeks ago I published the newsletter episode “Measuring what matters”. It outlined the need for CSM teams to move on from the superficial and inaccurate standard metrics to measuring actual impact on 3 levels:

1. Revenue Metrics

2. Customer Outcomes

3. Input Metrics (Customer Enablement)

To help you getting started, I’ve created the CSM Performance Metric System featuring 8 templates that you can get here for FREE.

Want to become a high-performing CSM and accelerate your career? Join the CVLG Community to improve your skills and knowledge 👇️