How to leverage OKRs to deliver more Customer Value

Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.

Every week, I share strategies, guides, and frameworks to help you create exceptional value for your customers and company.

If you are not a paid subscriber, here’s what you might have missed:

• The Principles of Customer Value-Led Growth Part I

• The Principles of Customer Value-Led Growth Part II

• 5 highly effective Tools every CS Team needs to use

• Customer Onboarding that drives Growth

• How to build a dedicated Customer Success Plan

The nature of Customer Success Management is a quantity game at most SaaS companies.

• dozens of metrics

• hundreds of activities

• thousands of data points

It’s easy to get lost in all that noise without ever being able to work on the job.

If you are doing everything you could and should you’d be working 24/7/365.

And everything for mediocre results that don’t see any major improvement. 

But that’s not how CSM is supposed to work.

• It’s about scoring the big points.

• It’s about focus.

• It’s about making every activity count.

This is the true meaning behind “doing more with less”. 

The OKR framework is a highly effective tool to help CSM teams prioritize the right goals, metrics, and activities in a collaborative effort.

Subscribe to I Love Your Work to read the rest.