How to measure CSM Performance like a Pro

Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.

Every week, I share strategies, guides, and frameworks to help you create exceptional value for your customers and company.

If you are not a paid subscriber, here’s what you might have missed:

• 5 highly effective Tools every CS Team needs to use

• The not-so-Secret to high Product Adoption

• How to build a Customer Success Metric System that rocks

• Customer Onboarding that drives Growth

• How to build a dedicated Customer Success Plan

A lot of people in the industry who don’t want to hear this - Customer Success Management has failed.

It has failed to establish itself as an indispensable asset to a SaaS company’s success in the eyes of its leadership.

It’s still viewed as extended customer support and a cost center all over the place.

The post-free-unlimited-cash era was supposed to put CSM into the spotlight and become every company’s MVP.

Yes, we can blame founders and execs for not getting the drift and curse them for it.

Some ranting might even be helpful to vent and restore your mental health but it’s not a solution.

If you want to see different results in how your contributions are perceived you need to stop doing more of the same.

You need to find better ways to leave a lasting impression.

In today’s episode, I’ll explore how to measure your performance more effectively.