How to stop driving your Customers away

Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.

Every week, I share strategies, guides, and frameworks to help you create exceptional value for your customers and company.

If you are not a paid subscriber, here’s what you might have missed:

• 5 highly effective Tools every CS Team needs to use

• The not-so-Secret to high Product Adoption

• How to build a Customer Success Metric System that rocks

• Customer Onboarding that drives Growth

• How to build a dedicated Customer Success Plan

You had the purest of intentions. You wanted your customers to become hugely successful.

You wanted to celebrate wins together. You wanted to become their beloved and trusted advisor.

But somehow it did not work out. After an enthusiastic start, their engagement went down until it stopped entirely.

Now they are not responding to your E-mails. They are not returning your calls. They are dodging you on every channel. 

How on earth could that happen? You went above and beyond for them. 

• you sent them dozens of E-mails with case studies or industry insights

• you shared 30 articles from your knowledge base 

• you invited them to all your webinars and training courses

• you walked them through 50 slides of the metrics you collected at the QBRs you spent together

What else could you have done? 

Subscribe to I Love Your Work to read the rest.