How to become a data-driven CSM - Part III

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Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.

I share strategies and guides to help you become a proactive CSM delivering more value for your customers and revenue for your company every week.

Need additional help? Check out these resources 👇️ 

• Free Templates

• Notion Guides

• CSM Operating System

• Learning Platform

• Coaching Services

Last week we explored the Customer Journey and the data to make sense of it. Now it’s time to look at the cold hard facts.

• Your customers might be sticking to the plan precisely.

• They follow all your recommendations about the content and services they should consume.

• Their feedback is very promising.

But that still does not mean they actually become successful.

In today’s episode, I will show you how to measure your customers’ outcomes through effective qualitative and quantitative KPIs.

1. Solved Problems