- Customer Value Led Growth
- Get 1% better in Customer Success every day
Get 1% better in Customer Success every day
I believe, that the only way to become a top 5% performer is through continuous learning. Improving your mindset, tools, processes, and strategies as often as possible.
It’s not about implementing big changes every day but rather
Asking one more question
Eliminating one redundant task
Collecting one more data point
They will accumulate over time into huge gains because that’s how Customer Success works. It’s snowballing and pays compound interest over time.
If you get 1% better every day, so might your customers. Leading to huge gains in the long term.
The Customer Success Creator Academy
Today, I’d like to officially introduce you to the new Customer Success Creator Academy.
A learning platform for CSMs who want to
get out of reactive customer success
create exceptional value for their customers
become their company’s MVP and
accelerate their career.
100% fluff-free you will learn how to
Identify, deliver, grow, and measure Customer Value
Eliminate Churn in a sustainable way
Build meaningful customer relationships
Deliver seamless onboarding experiences
Monetize Customer Value
Build Customer Success plans that work
Optimize your resource distribution
and more to succeed in 2023 and beyond.
Sign-up completely risk-free with a 7-day trial.
Would love to welcome you there.
Thank you for reading my Customer-Value-Led-Growth Newsletter. Please share it with your team if you find it valuable.