Get 1% better in Customer Success every day

I believe, that the only way to become a top 5% performer is through continuous learning. Improving your mindset, tools, processes, and strategies as often as possible. 

It’s not about implementing big changes every day but rather

• Asking one more question

• Eliminating one redundant task

• Collecting one more data point

They will accumulate over time into huge gains because that’s how Customer Success works. It’s snowballing and pays compound interest over time.

If you get 1% better every day, so might your customers. Leading to huge gains in the long term.  

The Customer Success Creator Academy

Today, I’d like to officially introduce you to the new Customer Success Creator Academy.

A learning platform for CSMs who want to 

• get out of reactive customer success

• create exceptional value for their customers 

• become their company’s MVP and

• accelerate their career. 

100% fluff-free you will learn how to

• Identify, deliver, grow, and measure Customer Value

• Eliminate Churn in a sustainable way

• Build meaningful customer relationships

• Deliver seamless onboarding experiences

• Monetize Customer Value

• Build Customer Success plans that work

• Optimize your resource distribution

and more to succeed in 2023 and beyond.

Sign-up completely risk-free with a 7-day trial. 

Would love to welcome you there.

Thank you for reading my Customer-Value-Led-Growth Newsletter. Please share it with your team if you find it valuable.