The 5 Pillars of a high-performing CS program

Hi, Markus here. Welcome to a premium edition of the Customer-Value-Led-Growth Newsletter.

Every week, I share strategies, guides, and frameworks to help you create exceptional value for your customers and company.

If you are not a paid subscriber, here’s what you might have missed:

• 5 highly effective Tools every CS Team needs to use

• The not-so-Secret to high Product Adoption

• How to build a Customer Success Metric System that rocks

• Customer Onboarding that drives Growth

• How to build a dedicated Customer Success Plan

The Easter weekend is almost here.

It’s the perfect time to let you in on a secret (that is none).

Your customers’ success is not limited by technology but by their skills and knowledge.

If I’m writing content none wants to read it does not matter whether I’m using Beehiiv, Substack, or any other newsletter tool.

It does not matter whether I’m using all of the features they offer or only the most basic ones.

If your company does not build a product that can be used by common sense - like Calendly or Zoom - you need to make sure that your customers create quality inputs for valuable outcomes.

Instead of throwing random content and services at your customers, it pays off to build a dedicated customer success program.

1. Defined Scope

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