What needs to change in 2025 and beyond to make CSM teams win.
How to build an effective metric system that drives results.
Why you need to ditch the old CS metrics.
The definitive strategy to re-engage your non-responsive Customers.
Stop running Meetings that could have been an Email.
How to double your impact with the 80/20 rule.
Stop following these poor practices and setting yourself up for failure.
Build a structured approach for sustainable results.
How to prove your value to your leadership beyond a shadow of a doubt.
How to double your impact in 2025 and beyond.
